Shipping policy

We are committed to delivering Moovi products safely and efficiently. Shipping methods, costs, and estimated delivery times may vary depending on product availability, destination, product size, and shipping method.

Order Processing

For products that are in stock at our U.S. warehouse, orders are generally processed within 1–2 business days after payment and shipping arrangements have been confirmed.

Once your order has shipped, we will send you a shipping confirmation with available tracking or freight information.

For products that are not currently available in our U.S. warehouse, we may offer shipment from our overseas inventory or provide an estimated restocking date. Estimated delivery times will be communicated to you before shipment arrangements are confirmed.

Shipping Costs

Unless specifically stated otherwise, product prices displayed on the Moovi website do not include shipping, delivery, or LTL freight charges.

Because many Moovi products are large and require specialized transportation, shipping costs may vary depending on the product and delivery destination.

Please contact us at info@moovi.com before placing your order to obtain a shipping quote.

If an order is placed before shipping charges have been confirmed, our team may contact you after the order is received to confirm the applicable shipping and delivery cost before shipment.

Delivery Area

We ship to most locations within the United States. Certain remote areas, islands, or locations requiring special delivery arrangements may be subject to additional charges or delivery restrictions.

Please contact us if you would like to confirm delivery availability and shipping costs for your location.

Shipping Address Changes

Please carefully review your shipping address before placing your order.

If you need to change your delivery address before shipment, please contact us at info@moovi.com as soon as possible.

Once an order has shipped, address changes are not guaranteed. If the carrier is able to change the delivery address, any additional reconsignment, redelivery, storage, or other carrier fees resulting from the customer's requested change may be the customer's responsibility.

Moovi is not responsible for additional shipping costs or delivery failures resulting from an incorrect or incomplete address provided by the customer.

Freight Delivery & Inspection

Some Moovi products may be delivered by LTL freight or other specialized carriers.

Please inspect the shipment and its packaging upon delivery. If you notice visible shipping damage, please photograph the packaging and product and contact us as soon as possible at info@moovi.com.

If the product is damaged during transportation, we will work with the carrier and the customer to evaluate the issue and provide an appropriate solution.

Lost Shipments

Moovi is responsible for ensuring that your order is properly shipped to the confirmed delivery address.

If tracking information has not been updated for an extended period or you believe your shipment may be lost, please contact us at info@moovi.com with your name and order number.

We will contact the carrier and investigate the shipment.

If the shipment is confirmed lost in transit, Moovi will provide an appropriate replacement or refund at no additional cost to the customer.

Tracking Your Order

Once your order has shipped, you will receive available tracking or freight information by email.

Please allow up to 48 hours for tracking information to become available after shipment.

If your shipment has not arrived within the estimated delivery timeframe provided for your order, please contact us at info@moovi.com with your name and order number, and our team will assist you.