Order Related
Is there a limit on the number of items I can order online?
There is no fixed order limit, subject to product availability. For bulk orders or dealer inquiries, please contact us at info@moovi.com for pricing and shipping arrangements.
I did not receive an order confirmation after placing my order. What can I do?
Please check your spam or junk folder first. If you still cannot find the confirmation email, please contact us at info@moovi.com with your name and order details.
How do I cancel my order?
Please contact us at info@moovi.com before your order is shipped. For customer-requested cancellations, any non-refundable payment processing fees incurred by Moovi may be deducted from the refund. Once shipped, the order can no longer be canceled and will be subject to our Return Policy.
Payment & Distribution
How do I pay while placing an online order?
We accept major credit and debit cards through our online store. For alternative payment methods or assistance with payment, please contact us at info@moovi.com.
How long will my order take to deliver?
Delivery times vary depending on product availability, destination, and shipping method. Once your order is confirmed, our team will provide an estimated delivery timeframe and tracking information when available.
What are the shipping methods and charges?
Shipping charges are not included in the product price unless otherwise stated. Shipping costs vary by product, destination, and delivery method. Please contact us at info@moovi.com for a shipping quote.
After Sales & Warranty
I received an incorrect product / My order arrived damaged. What can I do?
Please contact us at info@moovi.com with your order number and photos or videos of the product and packaging. Our team will review the issue and provide an appropriate solution.
Will my postage cost be refunded when I return an order?
For returns caused by a confirmed product defect, shipping damage, or an error by Moovi, Moovi will cover the applicable return shipping costs. Other return shipping costs are generally non-refundable.
What’s your warranty policy?
Moovi provides a 1-year limited warranty on the battery, motor, ESC/electronic controller, jet pump (where applicable), and main structural frame/body, covering defects in materials and workmanship under normal and intended use. Please see our Limited Warranty Policy for full details.
Other questions
Will the product I received be assembled?
Most Moovi products arrive fully or mostly assembled. Any required setup is simple, and instructions and necessary tools will be provided where applicable.
Do you have a physical store in my country?
Moovi works with both online and physical authorized dealers in different countries and regions. Please contact us at info@moovi.com to find a dealer near you.