Limited Warranty Polic

Last Updated: August 22, 2026

Moovi is committed to providing reliable products and professional after-sales support.

This Limited Warranty Policy applies to eligible Moovi products purchased directly from Moovi Tech LLC or from an authorized Moovi dealer.

Warranty coverage applies only to defects in materials or workmanship occurring under normal and intended use during the applicable warranty period.

Product-specific warranty terms, where expressly provided on a product page, product manual, warranty card, purchase agreement, or other written documentation issued by Moovi, may supplement or modify the general terms below.

1. Warranty Period and Coverage

Unless otherwise expressly specified by Moovi, the following components are covered by a one-year limited warranty from the date of original purchase:

Battery
Motor
ESC / Electronic Controller
Jet Pump / Propulsion Pump, where applicable
Main Structural Frame / Body

The warranty covers defects in materials and workmanship under normal and intended use.

Depending on the nature of the confirmed warranty issue, Moovi may:

Provide remote technical support and troubleshooting;
Provide replacement parts or components;
Arrange repair by Moovi or an authorized service provider;
Arrange return of the affected product or component to a Moovi-authorized service center; or
Provide another appropriate remedy where repair or replacement is not practical.

The appropriate warranty solution will be determined by Moovi based on the nature of the defect, product condition, customer location, availability of replacement parts, transportation requirements, and available service resources.

For defects confirmed by Moovi to be covered under this Limited Warranty, Moovi will cover reasonable shipping costs associated with the approved repair or replacement process.

2. Battery Warranty

Eligible Moovi batteries are covered by a one-year limited warranty from the date of original purchase against defects in materials and workmanship under normal and intended use.

Battery performance and capacity may naturally decrease over time due to age, usage, charging cycles, storage conditions, and other normal factors. Normal battery capacity degradation is not considered a manufacturing defect.

Customers must follow the applicable charging, storage, maintenance, and operating instructions provided by Moovi.

For safety reasons, customers must not open, disassemble, modify, puncture, or attempt to repair a battery unless specifically authorized and instructed by Moovi.

If a battery exhibits abnormal behavior, including abnormal charging, abnormal temperature, physical deformation, unusual odor, abnormal power output, or other unusual conditions, discontinue use and contact Moovi for technical assistance.

If Moovi determines that a battery has a defect covered by this Limited Warranty, Moovi may arrange repair, replacement, return to an authorized service center, or another appropriate remedy.

3. Motor and ESC / Electronic Controller Warranty

The motor and ESC / electronic controller are each covered by a one-year limited warranty from the date of original purchase against defects in materials and workmanship under normal and intended use.

This warranty does not cover damage caused by improper installation, unauthorized modification, improper electrical connections, use of incompatible batteries or chargers, operation outside specified conditions, collision, impact, water exposure beyond the product's intended specifications, or other misuse.

If Moovi confirms that a motor or ESC failure is covered under warranty, Moovi may arrange repair, replacement, or another appropriate remedy.

4. Jet Pump / Propulsion Pump Warranty

Where applicable, the jet pump or propulsion pump is covered by a one-year limited warranty from the date of original purchase against defects in materials and workmanship under normal and intended use.

The warranty does not cover damage caused by external objects or improper operation, including but not limited to:

Sand, rocks, gravel, ropes, vegetation, or other foreign objects entering the propulsion system;
Operation in insufficient water depth;
Collision or impact;
Blockage caused by external debris;
Improper installation or maintenance;
Unauthorized disassembly or modification; or
Operation outside the intended conditions specified by Moovi.

Normal wear of components resulting from regular use is not considered a manufacturing defect.

5. Main Structural Frame / Body Warranty

The main structural frame or body of eligible Moovi products is covered by a one-year limited warranty from the date of original purchase against defects in materials and workmanship under normal and intended use.

This warranty does not cover damage resulting from:

Accidents;
Collisions;
Impacts;
Drops;
Grounding or striking the bottom in shallow water;
Contact with rocks, docks, boats, shorelines, underwater objects, or other obstacles;
Improper transportation or storage;
Improper operation;
Misuse, abuse, or negligence; or
Use outside the product's intended operating conditions.

Cosmetic deterioration, including scratches, dents, chips, discoloration, fading, or other normal signs of use, is not covered unless Moovi determines that the condition resulted from a manufacturing or material defect.

A structural defect occurring during normal and intended use may be covered if Moovi determines that the issue resulted from a defect in materials or workmanship rather than external impact or improper use.

6. Remote Controls

Unless otherwise expressly stated in writing by Moovi, remote controls are not covered by the standard one-year limited warranty, due to their portable nature and susceptibility to accidental damage during use.

However, if a remote control is defective upon delivery, please contact Moovi promptly. Moovi will evaluate the issue and provide an appropriate solution if the defect is confirmed to have existed at the time of delivery.

Damage caused after delivery by dropping, collision, impact, improper charging, misuse, improper storage, unauthorized disassembly or repair, or use outside the specified operating conditions is not covered.

Water Exposure of Remote Controls

Water-related coverage depends on the intended use and water-resistance specifications of the specific remote control.

Remote controls specifically designed for water use, including remote controls supplied with applicable Moovi electric surfboards, may be used in water in accordance with the applicable operating instructions.

A failure occurring during normal and intended water use will not automatically be excluded solely because the remote control was exposed to or immersed in water.

Remote controls that are not designed for water use, including remote controls supplied with certain land-based products, must be kept dry. Damage caused by water or other liquids to such remote controls is not covered.

Customers should always follow the operating and water-resistance instructions applicable to their specific product and remote control.

7. Other Components, Accessories, Wear Parts, and Consumables

Unless otherwise expressly stated in writing by Moovi, components and accessories not specifically listed under the one-year warranty coverage above are not covered by a standard limited warranty period.

Wear parts and consumable components are not covered for normal wear and tear.

Depending on the product, these may include, but are not limited to:

Tires and wheels;
Brake components;
Grips and pads;
Seals and other consumable sealing components;
Fins;
Propellers or impellers subject to normal wear or external-object damage;
Cosmetic covers and trim;
Straps;
Protective components; and
Other parts that naturally wear through normal use.

However, if a component or accessory is defective upon delivery, damaged during transportation arranged by Moovi, or incorrect when received, please contact Moovi promptly so that we can evaluate the issue and provide an appropriate solution under our applicable policies.

8. Water and Liquid Damage

Warranty coverage for water-related damage depends on the intended use, water-resistance specifications, operating environment, and maintenance requirements of the specific Moovi product or component.

Products and components specifically designed for use in water may be exposed to water within their specified operating conditions.

Water exposure during the normal and intended use of a water-use product will not, by itself, automatically exclude the product from warranty coverage.

However, water or liquid damage may not be covered where it results from:

Use beyond the product's specified water-resistance or operating conditions;
Failure to properly install or secure required seals, covers, connectors, or other protective components;
Failure to follow required maintenance procedures;
Damage to sealing surfaces caused by impact or improper handling;
Unauthorized disassembly, modification, or repair;
Continued use after visible damage to a sealing or waterproofing component; or
Exposure of a product or component to water when it is not designed for water use.

Moovi will evaluate water-related warranty claims based on the design and intended use of the specific product and the circumstances of the reported failure.

9. What Is Not Covered

This Limited Warranty does not cover damage, failure, or deterioration resulting from:

Normal wear and tear;
Normal cosmetic deterioration;
Accidents, collisions, impacts, drops, or other external forces;
Misuse, abuse, negligent operation, or improper handling;
Use outside the product's intended purpose or specified operating conditions;
Failure to follow the applicable user manual, safety instructions, maintenance requirements, charging instructions, or storage requirements;
Improper charging, storage, maintenance, assembly, installation, or transportation by the customer or an unauthorized third party;
Unauthorized modification, alteration, disassembly, or repair;
Use of unauthorized, incompatible, modified, or non-standard batteries, chargers, parts, accessories, or components;
Damage caused by foreign objects, debris, sand, rocks, ropes, vegetation, or other external materials;
Water or liquid exposure outside the intended operating specifications of the applicable product or component;
Damage resulting from failure to properly maintain seals, connectors, protective covers, or other required protective components;
Damage caused by continued operation after the customer has been advised by Moovi to discontinue use for safety, inspection, or diagnostic purposes;
Damage caused by improper transportation or storage after delivery;
Damage caused by natural disasters, extreme environmental conditions, or other external events outside Moovi's reasonable control, except where the underlying failure is determined to have resulted from a covered product defect; or
Damage directly resulting from unauthorized or improper repair or disassembly.

10. Unauthorized Disassembly, Modification, or Repair

Customers should not disassemble, modify, or repair a Moovi product, battery, motor, ESC, propulsion system, or other component unless specifically authorized or instructed by Moovi.

If a customer chooses to perform unauthorized disassembly, modification, or repair, the customer assumes responsibility for damage directly resulting from that work.

Damage to the product or its components caused by improper or unauthorized disassembly, modification, installation, or repair is not covered by this Limited Warranty.

Any parts, labor, transportation, or repair costs resulting from such damage will be the responsibility of the customer.

Where permitted or required by applicable law, unauthorized disassembly or repair will not automatically eliminate warranty coverage for an unrelated defect that was not caused by the customer's actions.

11. Shipping Damage and Defects Upon Delivery

Transportation damage and defects existing at the time of delivery are handled separately from standard warranty claims.

Customers should inspect the shipment and product promptly upon delivery.

If you receive a product that is visibly damaged during transportation, incorrect, missing components, or not functioning properly upon delivery, please contact Moovi as soon as possible and provide relevant photos or videos where reasonably necessary.

For transportation arranged by Moovi, confirmed shipping damage will be handled in accordance with our Shipping & Delivery Policy.

Products or components confirmed to have been defective upon delivery will be evaluated by Moovi and an appropriate solution will be provided.

12. How to Obtain Warranty Service

If your Moovi product develops a problem during the applicable warranty period, please contact:

info@moovi.com

Please provide the following information where applicable:

Your name and contact information;
Order number or proof of purchase;
Product model;
Product serial number;
Serial number of the affected component, where applicable;
A description of the issue;
Photos or videos showing the issue, where reasonably necessary; and
Any diagnostic information requested by our technical team.

Moovi may request additional information or guide you through reasonable diagnostic procedures to determine the cause of the issue.

Please do not return a product, battery, or component without prior authorization and shipping instructions from Moovi.

13. Warranty Service Process

Depending on the product, customer location, and nature of the issue, Moovi warranty service may include:

Remote diagnosis and technical support;
Shipment of replacement components;
Repair by an authorized local technician or service provider;
Return of the affected product or component to a Moovi-authorized service center; or
Another solution determined appropriate by Moovi.

For batteries and other components requiring specialized handling, Moovi may require inspection or repair to be performed by trained personnel or an authorized service provider.

Customers must follow Moovi's instructions regarding transportation, packaging, handling, repair, and return of batteries or other regulated components.

For confirmed warranty-related defects, Moovi will cover reasonable shipping costs associated with the warranty solution approved by Moovi.

14. Proof of Purchase and Warranty Eligibility

Warranty service may require valid proof of purchase from Moovi or an authorized Moovi dealer.

The warranty period begins on the date of original retail purchase unless otherwise expressly stated in writing.

This Limited Warranty applies to eligible products sold by Moovi or authorized Moovi dealers.

Products purchased from unauthorized sellers may not be eligible for warranty service unless otherwise required by applicable law.

15. Limitation of Warranty

This Limited Warranty applies only to the extent permitted by applicable law.

Nothing in this Limited Warranty Policy is intended to exclude, restrict, or limit any consumer warranty, right, or remedy that cannot legally be excluded, restricted, or limited under applicable federal, state, or local law.

Where applicable law provides consumers with additional rights, those rights remain unaffected.

16. Related Policies

Warranty claims may also be subject to other applicable Moovi policies, including our:

Return, Refund & Cancellation Policy;
Shipping & Delivery Policy; and
Terms of Service.

In the event of a conflict between this general Limited Warranty Policy and specific written warranty terms provided for a particular Moovi product, the applicable product-specific written warranty terms will control to the extent permitted by law.

17. Contact Information

For warranty questions, technical support, or warranty service requests, please contact:

Moovi Tech LLC
10054 Bucklow Hill Dr
Orlando, FL 32832
United States

Email: info@moovi.com
Phone: +1 407 735 3022