Politique de remboursement

Return, Refund & Cancellation Policy

Order Cancellation

Orders may be canceled before shipment by contacting Moovi at info@moovi.com.

For cancellations requested by the customer for reasons unrelated to product availability, shipping delays, or an error by Moovi, any non-refundable payment processing fees actually incurred by Moovi may be deducted from the refund amount.

This includes, but is not limited to, duplicate orders, orders placed by mistake, or changes of mind after payment.

If an order is canceled due to an error by Moovi, product unavailability, or our inability to fulfill the order within the agreed timeframe, the customer will receive a full refund with no cancellation or processing fees deducted.

Once an order has shipped, it can no longer be canceled and will instead be subject to our Return Policy below.

Returns

Returns are generally accepted only for defective, damaged, or incorrect products, unless otherwise required by applicable law.

To request a return, please contact us at info@moovi.com before returning the product.

For an approved return, the product must be returned in the condition in which it was received, together with all original accessories, components, manuals, and packaging, unless the nature of the defect or damage makes this impractical.

Items returned without prior authorization from Moovi may not be accepted.

If your return is approved, we will provide return instructions and, where applicable, a return shipping label.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at info@moovi.com and provide your order information, a description of the issue, and relevant photos or videos.

We will evaluate the issue and provide an appropriate solution, which may include troubleshooting, repair, replacement, return, or refund depending on the circumstances.

For confirmed warranty-related defects, Moovi will be responsible for the applicable return or repair shipping costs.

Exceptions / Non-returnable Items

Custom-made, personalized, or special-order products cannot be returned unless they are defective, damaged, or incorrect.

Sale or clearance items are generally non-returnable unless otherwise required by applicable law or the product is defective or damaged.

Gift cards are non-returnable.

Please contact us at info@moovi.com if you have questions regarding the eligibility of a specific product.

Exchanges

If you would like to exchange an eligible product, please contact us first at info@moovi.com.

Depending on the product and circumstances, we may arrange an exchange directly or ask you to complete an approved return and place a new order.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@moovi.com.